Shipping policy
Shipping Policy
Thank you for shopping at Scent2Remember. We are committed to delivering your order accurately, in good condition, and on time.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Shipping Times
We ship to the United States and select international destinations. Estimated delivery times are as follows:
- United States: 7–15 business days
- International: 14–30 business days
Shipping times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order total. We may offer free shipping promotions from time to time — check our store for current offers.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update after shipment.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at support@scent2remember.com and we will investigate the issue promptly.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes upon arrival in the destination country. These charges are the responsibility of the customer and are not included in our shipping costs.
Contact Us
If you have any questions about your shipment, please reach out to us at support@scent2remember.com.